FAQs

How do I schedule an appointment?

Please call 503.902.5057 to schedule an appointment. If you reach the confidential voicemail, please be sure to leave your name, return phone number (even if you think we have it), and a brief message.

Please note: If this is not your first session, you may text 503.902.5057 to schedule an appointment. Text messaging is NOT a confidential form of communication. Do not provide confidential information in messages.

What does the first counseling session typically look like?

Your first session will be a little different from subsequent ones. Your counselor will greet you in the waiting area and take you to the office. Your counselor will look over your forms and ask you some questions about yourself. Just like any other healthcare practitioner, your counselor might ask you about any medications you may be taking, prior counseling experiences, names, dates, etc. As your counselor asks questions, notes may be taken to provide you with the best care possible. Next, your goals for counseling will be discussed, and you will continue becoming acquainted with your counselor. Lastly, another session will be scheduled if both the counselor and the client agree that it is a good fit.

Subsequent counseling sessions involve fewer questions and are more conversational in nature. Periodically, your progress will be reviewed with your counselor to assess the success of the counseling method. Goals that are achieved may be traded for new ones, or clients may decide to take a break from counseling or elect to discontinue counseling all together.

What are my rights as a client?

As a client you have the following rights:
1. To expect that a counseling intern has met the minimal qualifications training and experience required by state law.
2. To examine public records maintained by the Board and to have the Board confirm credentials of a licensee.
3. To obtain a copy of the Code of Ethics.
4. To report complaints to the Board.
5. To be informed of the cost of professional services before receiving them.
6. To be assured of privacy and confidentiality while receiving services as defined by rule and law, including the following exceptions:
a. Reporting suspected child abuse.
b. Reporting imminent danger to client or others.
c. Reporting information required in court proceedings or by client’s insurance company, or other relevant agencies.
7. Providing information concerning intern case consultation or supervision; and defending claims brought by client against the intern or licensee.
8. To be free from being the object of discrimination on the basis of age, color, culture, disability, ethnicity, national origin, gender, race, religion, sexual orientation, marital status, or socioeconomic status.

How long are sessions and how long does the counseling process usually take?

Sessions with individual clients typically last for one clinical hour (50 minutes).

Sessions with couples or families range from 50-80 minutes to provide ample time to explore the different viewpoints of each individual.

Group counseling sessions range from 50-110 minutes.

Workshops can last from 30 minutes to many hours depending upon the topic. Workshops tend to run a couple of times per year.

Counseling and group sessions typically occur on a weekly or bi-monthly basis.

The counseling relationship typically lasts until the client either achieves their goals or believes that there is no longer a need for it.

What if I want to use my health insurance?

If clients would like to find out if their health insurance will help cover the cost of counseling they can call and ask if their policy covers “out-of-network care” for mental health. If it does the client will pay for sessions up-front and will then be presented with a receipt of services that can be submitted to their insurance company for reimbursement. Please note: Pursuing insurance reimbursement is the sole responsibility of the client.

If a client’s insurance does not cover out-of-network care, they will pay for sessions according to our sliding fee scale (see our Forms & Fees page) that is based on the Federal Poverty Guidelines.